CRS99 Responsible Gaming – Guide & Self-Control Tools for Malaysian Players

Responsible Gaming means playing with a clear head, a set budget, and without letting gambling interfere with your personal, family, or financial life. It's not about playing less – it's about playing the right way.

At CRS99, we believe in three core principles of responsible gaming:

• Gambling is Entertainment, Not a Source of Income. Think of the money you spend on gaming as an entertainment cost – just like a movie ticket or a meal out. Do not rely on gambling to pay your bills or solve financial problems.
• Set Your Limits Before You Play. Before you open slots or place a Sports Betting wager, decide in advance how much time and money you're willing to spend. Stick to that decision whether you're winning or losing.
• Stepping Away Is a Powerful Choice. Know when to stop – whether that's after a win, after hitting your loss limit, or when gambling starts to feel like an obligation rather than a choice.

Problem gambling rarely develops overnight. It usually begins with subtle patterns that are easy to overlook. Recognising these signs early is key to taking action before things become more serious. CRS99 encourage you to go through this list honestly:

• Using money set aside for essential needs – bills, rent, food, or vehicle instalments – to gamble.
• Consistently playing longer or spending more than originally planned.
• Lying to family or friends about how much time or money you have spent on gambling.
• Feeling the need to gamble with increasingly larger amounts to achieve the same level of excitement.
• "Chasing losses" – continuing to play in an attempt to recover money already lost.
• Feeling restless, irritable, or on edge when trying to cut back or stop gambling.
• Gambling has become the primary way of coping with stress, loneliness, depression, or other personal issues.
• Neglecting work, family, or social responsibilities because of gambling.
• Borrowing money or selling personal assets to fund gambling.
• Feeling ashamed or guilty after playing, yet continuing to do so.

CRS99 provides a comprehensive suite of self-control tools, all accessible directly from your account settings without needing to contact customer support. All tools are free and can be activated at any time:

All limit changes that reduce limits (e.g., reducing your deposit limit from RM 500 per day to RM 200 per day) take effect immediately. Changes that increase limits require a 72-hour waiting period before taking effect – this is a safeguard to prevent impulsive decisions made during moments of pressure.

Setting a deposit limit on CRS99 is straightforward and takes less than 2 minutes. Here are the steps:

Self-exclusion is an option available to players who feel that gambling is starting to have a negative impact on their lives and need a firmer level of control. At CRS99, there are two types of self-exclusion:

• Temporary Self-Exclusion: Your account will be frozen for a minimum of 6 months. During this period, you will not be able to log in, play, or deposit funds into your CRS99 account. A request to end the temporary exclusion can only be processed after the minimum period has elapsed and will require a review by the CRS99 compliance team.
• Permanent Self-Exclusion: This is a permanent, irreversible account closure. Your account will be closed for good, your information flagged to prevent re-registration, and any eligible net balance will be returned to you. CRS99 respects this decision fully and will process your request promptly, no questions asked.

We also want to affirm that choosing to apply for self-exclusion is a sign of courage and self-awareness that deserves respect. The CRS99 team will handle your request with complete discretion and confidentiality – no judgment, no unnecessary questions, and no attempts to change your mind.

CRS99 takes the protection of minors very seriously. This platform is strictly for individuals aged 18 and above, with no exceptions. We enforce multiple measures to ensure underage users cannot access the platform:

• Age Verification at Registration: All new members are required to verify their date of birth during registration. CRS99 reserves the right to request age verification documents (Malaysian MyKad or passport) at any time.
• Strict KYC Verification: The Know Your Customer (KYC) process, carried out before your first withdrawal or when otherwise required, will verify each player's identity and age. Any account where verification reveals an underage user will be closed immediately.
• No Proxy Players: CRS99 strictly prohibits anyone from registering or playing on behalf of a minor. This is a serious violation of our Terms & Conditions and may result in legal action.
• Advice for Parents and Guardians: If you have children at home, we encourage you to enable parental control software on shared devices and ensure your CRS99 login credentials are not saved or accessible to any minors in your care.

If you suspect that someone under the age of 18 has registered for or is using a CRS99 account, please report it to us immediately at support@crs99.my. All such reports will be investigated as a priority and resolved within 24 hours.